0121 333 6329

Terms & Conditions

The following terms and conditions apply to all transactions with Set & Match Ltd.
The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods from us you, the Customer, must be at least 18 years of age and we have the right to refuse, at our discretion, to supply any goods ordered.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods.


We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Supplied Customer Artwork in ‘Print-Ready’ format

All artwork supplied by customers must be supplied in CMYK format. Set & Match Ltd cannot be responsible for any colour shift that may occur when converting from RGB to CMYK.
All artwork must be supplied as 300dpi high resolution PDF files. Set & MatchLtd is not responsible for images that may print blurred or pixelated due to customer supplied artwork being less than 300dpi. We require 3mm bleed on all edges. If you are unsure of the term ‘bleed’ then please call 0121 333 6329 and speak to one of our staff. If the artwork supplied is not ‘Print Ready’ then Set & Match Ltd will contact you in order for you to re-supply or to make amendments and endeavour to get your order into print as soon as possible. In most cases Set & Match Ltd will amend your artwork for you without charge if it is simple; however we may have to charge for alterations which cannot be rectified quickly. We will advise you of any costs beforehand. Any delays in artwork not being supplied ‘Print Ready’ may lead to your order missing the desired delivery slot.


Any complaints must be made within 24 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.

Printing Defects

The Customer must notify Set & Match Ltd in writing (via email) within 24 hours of delivery of any defects discovered in the finished goods. In order to receive replacements the Customer must return 95% of the delivered product within 7 days of delivery. Set & Match Ltd shall not be liable for any costs, expenses incurred by the customer or any other person or 3rd party company arising directly or indirectly out of any print error. In the event that we have printed a document incorrectly and it be found to be our fault then we will supply a full re-print without cost to the customer. If the customer wishes to alter the artwork prior to the re-print then this will be treated as a new order and consequently be charged as such.

Quantity Changes to Orders

Any changes in quantity ordered must be made in writing via email prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. We reserve the right to alter the delivery date agreed to allow for production of any revised quantity.

Quantity Variation

We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

Paper Quality

We cannot guarantee the paper quality will be exactly the same as previous orders or samples received as we buy and source our paper from a variety of paper mills and merchants. Our paper cannot be compared like-for-like to that of other printers. Papers may vary slightly in texture, colour, grain etc.

Paper Grammage (GSM)

We do not guarantee the weight of the paper (GSM). A variation of plus or minus 5% in GSM may occur.


Every effort will be made to deliver on time, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We will do our very best to ensure that an order is dispatched on the day specified for overnight, next day delivery. We cannot give an exact delivery time guarantee or assure that the delivery will be made at our indicated time as we may have to rely on a third party delivery company / courier.
Set & Match Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control, including any delay which may occur through international customs for items being received from or delivered overseas.
Any delivery times given are estimated and might be extended in connection with high volume of orders.
If an order is delivered to the wrong delivery addresses due to the customer providing us with the wrong address, then it is possible that the consignment will be returned to Set & Match Ltd. In the event of this happening we will arrange for re-delivery of the consignment to the correct address and charge for the additional delivery cost. If it is possible for the parcel to be intercepted before it is returned to Set & Match Ltd, then we will endeavour to get the consignment returned to the local depot and then re-delivered to the new address without any cost. However if the new delivery address does not fall under the delivery area for that depot and needs to be transferred to a different depot for delivery then there will be additional delivery charge.

Order Returns, Cancellation, Refunds

Due to the nature of the products we sell, reimbursements for products already printed or in the process of being printed are not possible. It is possible to cancel orders that have not already been produced or sent to print. In that case, we are entitled to charge 5% of the original order cost plus a £25 administration fee.


Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default in lieu of any unfulfilled order.


In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

UK Customers or International

Set & Match Ltd is intended for customers residing in the United Kingdom. We do accept orders from international customers and we do deliver to some overseas countries. Please contact us to discuss any special requirements you have.

Payment Method

Unless under prior credit agreement, all orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. All prices are quoted in Pounds Sterling and payment cannot be accepted in any other currency. Payment for the goods which include delivery charges are to be made through the method shown on our website at the time you place your order. We are pleased to accept Cash, Cheques and Bank Transfers for goods, however all funds must be cleared prior to us commencing any printing. Payment via other methods may incur processing charges.


Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.


Where applicable all prices quoted are subject to VAT at the current rate. If VAT is noticed on your order after the bill has been paid, you as the customer are still liable to pay the VAT in full. We are bound by law to charge VAT according to HM Customs & Excise guidelines. To view the VAT Guide for Printed Matter please visit the HMRC website.

These Terms and Condition shall be construed in accordance with English Law.